IS HOW WE WORK

OUR MANDATE

Fraser Valley Aboriginal Children and Family Services Society (FVACFSS) provides culturally appropriate and holistic services through prevention, community development and child welfare programs to Aboriginal children, youth and their families residing on and off reserve throughout the Fraser Valley.

Our
Vision

We advance our inherent right to provide a healthy, safe and nurturing environment for all our Indigenous children and families living within our Stó:lô xaxa temexw.

Our
Mission

We endeavour to ensure the safety and well-being of children by working with and supporting all Indigenous families while respecting their cultural diversity.

OUR CORE VALUES

Honour

We honour generations of diverse traditions and cultures.

Engage

We engage and foster safe family ties and cultural connections in the best interests of the child.

Accountable

We are accountable to children, families, communities, stakeholders, and each other.

Respect

We respect our roots in Stó:lô xaxa temexw and endeavor to provide services and programs that meet the unique cultural needs of all Indigenous people.

Trust

We trust in the ability of our children and families to grow and develop in a healthy way.

Ey te mot, ey te thale, ey te sqwalewel

“With a good mind, a good heart, and good feelings”

BOARD OF DIRECTORS

FVACFSS is a non-profit service delivery organization incorporated under the Societies Act. FVACFSS is governed by a Board of Directors comprised of nine (9) members who are elected by members of our Stakeholder community at the annual general assembly.

The primary responsibility of the Board is to ensure the affairs of FVACFSS are conducted according to its Constitution and Bylaws, and in a manner that fulfills the purposes of the organization as a provincially delegated Aboriginal child and family service agency.

President / Chairperson

Tammy Bartz

Secretary

Billi Jo Pike

Board Member

Dianne Garner

Board Member

Helen Joe

Board Member

Peter John

Board Member

Marion Mussell

 

Board Member

Sheradon Roberts

 

For Operational Inquiries please contact:

Kristina Brummer, Executive Assistant

kristina.brummer@xyolhemeylh.bc.ca

COMPLAINT RESOULTION

As part of FVACFSS’s commitment to Aboriginal people and communities, we have implemented a complaint resolution process to resolve child welfare issues in a fair, honest and open manner.

We’re here to help. Read below for an overview of each complaint resolution option.

Resolution Process

Through the Resolution Process, you will liaise directly with FVACFSS staff.

The resolution process is our preferred option as it encourages problem-solving and provides flexibility in finding a solution that addresses your complaint(s).

You and FVACFSS staff will have 30 days to complete resolution unless you agree to an extension.

Administrative Review

Administrative Review provides an examination of your complaint issue(s) by a Review Authority (RA).

The RA is a person who has had no involvement in any matters related to the complaint.

The RA will review your complaint(s), come to a conclusion and may make recommendations.

The Administrative Review will be completed within 30 days unless you agree to an extension.

You can request an Administrative Review at any time during the complaints process.

Submit a Complaint

More Information

For more information, please contact our Quality Assurance Analyst (Complaint Specialist):

Phone: (604) 858 – 0113
Toll Free: 1 (800) 663 – 9393
E-mail: QAA@xyolhemeylh.bc.ca

Brochures

Complaints and Administrative Fairness

Download

Complaint Process for Aboriginal Children & Youth

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